Shannon Mary
22:17 28 Feb 20
You must visit this jewelry store to visit Becky. She is probably one of the most amazing humans I have ever met. Fancy jewelry stores can be very intimidating, but she will truly make you feel at home and like family. She will help you every step of the way with your custom design project, (or any of your jewelry needs!) ...what a GEM!
Erica
15:33 25 Feb 20
I had to sell my engagement ring. It's pretty tough to have to do that and they were so wonderful, especially Vinnie. Vinnie Mariotti was so helpful to me he made the whole process really smooth from talking to me on the phone to my time in the store to getting back to me afterward. I really recommend Kleinhenz and I recommend him as sales consultant. Thank you guys so much!!
Luis Feliz
01:40 05 Jan 20
Great service, great selections. Shane patiently showed us lots of pieces until we found the perfect one. Highly recommend.
First Last
23:05 02 Jan 20
Our family has been going to Kleinhenz Jewelers for decades. Items are all 1st class, but more importantly is the staff who are the absolute best! They treat me as if I am part of their famiky. Highly recommend Kleinhenz!
Kathy Presley
22:38 24 Dec 19
I stopped in Christmas Eve hoping to leave my daughters chain to be fixed. Vinny was very accommodating and professional and fixed it on the spot. While I waited I was treated like family. Such a warm and welcoming store. Merry Christmas!
Wesley Kenyon
18:05 04 Dec 19
Awesome service here! The staff was friendly and approachable and helped fix my watch band for me. Will come back here in the future.
Eric Siemborski
17:45 18 Nov 19
Ken and Vinnie were wonderful in assisting my with a gift for my god-daughter. It was simple to communicate with the team despite my busy travel schedule. The gift was perfectly gift wrapped and delivered to me on time. Fantastic service by a fantastic team.
xavier pepple
16:20 13 Nov 19
Shane was so professional and the staff is so courteous my wifes tennis bracelet was fixed and polished and looked better than when it was new. Thank you for your true attention to detail
Muddasar Khan
20:59 05 Nov 19
Hands down the best person I’ve ever dealt with!!! I know that’s a big claim but Ken went above and beyond helping me find the perfect gift for my Father. If you ever get a chance to meet him in person you’ll know instantly how wonderful and kind person he is. He truly cares about her clients!!! I’ll see you again very soon Ken!
Jill Maikut
13:52 03 Nov 19
Their service is top-notch. The quality and uniqueness of the pieces is far superior to anything offered at the other chain stores.
Joseph Grech
17:37 09 Oct 19
Shane and Vinnie at Kleinhenz were more than helpful with the whole engagement ring buying process. I went in with an idea of what I wanted for my fiancée, and they presented plenty of options. I ended finding the perfect ring and my fiancée loved it. I can’t thank Kleinhenz and their staff enough for helping me select the perfect ring and making my engagement unforgettable.
Travis Voss
21:11 13 Sep 19
First time visit here today. Shane,Fran and another lady were so very helpful and nice with getting me a new battery for my Tag. Ended up buying something as I looked around and waited for them change the battery on the spot, instead of sending it out. Shane gave me a great price on the purchased item and watch battery. Easy sales transaction and even gift wrapped it for me. Definitely will be back for more. The display room was nicely set up, very hands on with alot of items and prices visible, unlike some stores were you need a sales person breathing down your neck, pushing you to buy or give you a price because they don't mark them. Very welcoming jewelry store. Thanks for all your help and knowledge
John Rusnak
14:45 07 Sep 19
I injured my ring finger causing it to swell. I hoped that would go down over time, but unfortunately it didn't. The result was to seek out a jeweler to cut off my wedding ring. I went to Klienhenz and they couldn't have been nicer with my situation. Everyone I interacted with was professional and described the processes involved. I was worried how the ring would turn out when I picked it up, but to be honest it looked just like the day I purchased it, and the repair price was great even though it had to be sized up due to my injury. I would recommend Klienhenz wholeheartedly. They are not pushy to sell you anything and why not window shop? They have a lot to offer & their customer service is top notch! Thanks.
Pete Pabon
23:05 22 Aug 19
The best customer service ever! First time customer, Shane took care of me. Incredible selection of high end watches and jewelry. My new go to jeweler!
Bryan Zimmerman
18:39 10 Aug 19
Great jewelry store! Staff is very kind and welcoming and helped me fix my watch instantly! Would definitely come here to do business in the future.
Ken Rieves
01:20 30 Jul 19
Since moving to the Cleveland area 3 years ago Kleinhenz has been our “go to” store for fine jewelry. Great product line and friendly, knowledgeable staff make it a great place to shop.
Bruce Hicks
22:09 22 Jul 19
This is the best jeweler in northeast Ohio and they always have been. From selection through customer service and repair, no one’s ever done it better.
Mary Pannitto
14:18 22 Jul 19
Vinnie was so kind and professional! Highly recommend Kleinhenz ! Thank you!!
Jim Kennedy
22:04 18 Jul 19
Kleinhenz Jewelers was absolutely amazing for me when purchasing an engagement ring and wedding band. I went to a few other places and was either pressured or made to feel clueless in the process. Kleinhenz was the only place that explained the grading of diamonds and actually took the time to show me the diamonds I could purchase. Becky was incredibly helpful in the entire process and I feel so lucky to have had the chance to work with her. Overall excellent experience and I would highly recommend kleinhenz to anyone. Thanks for everything!
Valerie Scozzarella
22:28 14 Jul 19
Very professional. I had to have a wedding band and bridal set resized. They checked the prongs on my bridal set. Made sure to check new sizes. Yes, there was a slight difference in the band size and the bridal set. I was called 2 days prior to date promised on the copies of my leaving rings there. Went on a Saturday to pick them up. Hours worked out better for us. Tried rings on..they fir! They had been buffed and shined so much that I could hardly read the inscription in the band! It was all there. The gentleman helping us read it off to me. They were probably that shiny 30 years ago, but I don't recall them looking this shiny!!! I kept looking at them all day.The jewelry store came highly recommended by good friends. After my experience, I would highly recommend going there as well. Oh and they really do take security seriously. You will see when you go.Thank you for your assistance and compliments to the goldsmith who did an awesome job!! Valerie and Angelo S.
Maria Gregg
21:16 27 Jun 19
Outstanding Service!!! Vinnie at Kleinhenz Jewelers in Westlake helped us create the jewelry my husband and I exchanged at our wedding ceremony. He did adjustments just two days before our special day, and made us feel prioritized and looked after. Thanks to his exceptional service we felt excited and stress free about this important aspect of our ceremony. We are so grateful, and look forward to returning to Kleinhenz soon. Thank you!!!
Maria Gregg
21:16 27 Jun 19
Outstanding Service!!! Vinnie at Kleinhenz Jewelers in Westlake helped us create the jewelry my husband and I exchanged at our wedding ceremony. He did adjustments just two days before our special day, and made us feel prioritized and looked after. Thanks to his exceptional service we felt excited and stress free about this important aspect of our ceremony. We are so grateful, and look forward to returning to Kleinhenz soon. Thank you!!!
Jon Prescott
20:51 01 Jun 19
Very nice and professional staff. Low pressure. Easy purchase of unique earrings for my wife on our 25th anniversary.
Jerome Welliver
14:27 30 Apr 18
Knowledgeable people friendly Service Great selection.
Jeff Miller
22:16 24 Nov 17
Purchased a Rolex recently and received absolutely excellent service from very knowledgeable people. Great place.
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